Terms and conditions

1. LEGAL STATUS

1.1 License Number

Crown Casino Sydney operates under the Restricted Gaming Facility Licence (RGL) issued by the NSW Independent Casino Commission (NICC).

1.2 Issuing Authority

The relevant authorities for the issuance of the licence include the NSW Independent Casino Commission (NICC) and the NSW Independent Liquor & Gaming Authority (ILGA).

1.3 Jurisdiction

Crown Casino Sydney operates under the jurisdiction of New South Wales, Australia.

1.4 Operational Approval

Crown Casino Sydney is fully licensed and approved to operate in NSW as of August 2022, with all three Crown properties in Melbourne, Perth, and Sydney deemed suitable by state regulators as of 2024–2025.

2. REGISTRATION AND LOGIN PROCESS

2.1 Step-by-Step Process

To register, users must:

1. Visit Crown Casino Sydney or access the services via the Crown Resorts mobile app.

2. Click "Sign Up" or visit the Crown Rewards desk located on Level 2.

3. Provide the necessary personal details, including name, date of birth, address, and contact information.

4. Verify the email address provided.

5. Set a secure password.

6. Complete mandatory KYC identity verification.

7. Apply for Crown Casino Sydney Casino Membership, which is a separate add-on for casino access.

8. Receive confirmation and a membership card.

9. Log in using the member number and PIN/password.

2.2 KYC/ID Verification

Identity verification is mandatory, and all casino members and guests must present a government-issued photo ID or a valid Crown Rewards card. Comprehensive background checks are required prior to approval.

2.3 Account Activation Time

Accounts are activated immediately upon completion of registration for a Crown Rewards standard account. Approval for casino membership typically takes 1–5 business days, pending KYC clearance and background screening.

2.4 Registration Terms

Participants must be 18 years of age or older, with only one account permitted per individual. Crown Casino Sydney operates domestically within Australia. Valid identification is required for registration, and addresses must be verified. Prohibited individuals include minors, self-excluded persons, and those subject to exclusion orders from any Crown property.

3. GAMES AND SOFTWARE PROVIDERS

3.1 Top Games Offered

Crown Casino Sydney provides a wide array of games, including Blackjack, Roulette, Baccarat, Poker, Caribbean Stud, Casino War, Mississippi Stud, Electronic Gaming Machines (EGMs), Pai Gow, and Big Wheel.

3.2 Software Providers

Crown Casino Sydney utilizes industry-leading software providers such as Evolution Gaming for live dealer games, along with various licensed manufacturers for EGMs and table games, all compliant with relevant Australian regulations.

3.3 Game Count

Crown Casino Sydney features over 2,000 games, encompassing more than 160 traditional gaming tables and numerous electronic gaming options.

3.4 Game Categories

Available categories comprise Table Games, Card Games, Dice Games, Wheel Games, EGM Pokies/Slots, Specialty Games, and Electronic Table Games.

4. BONUSES AND PROMOTIONS

4.1 Welcome Bonus

Members may avail of a standard welcome offer, including a 100% first deposit bonus up to A$500 and free spins on eligible games, with applicable terms to ensure equitable access.

4.2 Activation Process for Welcome Bonus

To activate the welcome bonus, members must complete their registration, apply for casino membership, and make the qualifying first deposit.

4.3 Wagering Requirements

All bonuses carry 30x wagering requirements, with distinct stipulations applicable to various promotions and offers.

4.4 Time Limits

Welcome bonuses and free spins carry defined validity periods, prompting members to participate within the specified timeframes to avoid forfeiture.

4.5 Recurring Promotions

Crown Casino Sydney offers a variety of recurring promotional offers, which may include reload bonuses, cashback options, and loyalty rewards.

4.6 Cashback Offers

Members are eligible for a weekly cashback program based on measurable losses incurred during gameplay, subject to specific conditions and limits.

4.7 Bonus Terms and Conditions

All bonuses require an active Crown Rewards membership, and terms may be modified at the operator's discretion.